Refund & Return Policy
Look, let’s keep this simple and transparent. At HJ CYBERX, you are buying digital assets—scripts, templates, PLR/MRR bundles, cybersecurity tools, and downloadable courses. Because these items are delivered instantly and cannot be physically “returned,” we maintain a clear policy to protect our work while ensuring your complete satisfaction. Here is exactly how it works.
1. The Golden Rule: 14-Days Money Back Guarantee
We stand completely behind the quality of our technical training, downloadable courses, and digital assets. If you are not completely satisfied with your purchase, you can request a refund within 14 days of your purchase date. However, this guarantee is subject to the conditions outlined below.
2. When We DO Offer a Refund (The Exceptions)
We want to ensure a fair experience. We will happily issue a full refund or an exchange under our 14-days guarantee in these rare cases:
🤝 Technical Defects
The downloadable course video won’t play, the downloaded script/template is broken, or the file is corrupted—and our technical support team is unable to fix the issue for you.
🤝 Wrong Product
The content you received is entirely different from the description. For example, you bought a Python automation script but received a graphic design kit.
🤝 Duplicate Purchase
You accidentally double-clicked and bought the exact same downloadable course or digital product twice.
🕒 The Time Limit: If you face any of the technical issues or duplicate purchases above, you must contact us within 14 days of purchase. Any requests made after 14 days will automatically be denied.
3. When We Do NOT Offer a Refund
We want to be upfront so there are no surprises. Refunds will absolutely NOT be granted in the following scenarios:
- Bulk Downloads & Abuse: Users who download a significant portion of a downloadable course or multiple assets from a bundle and then ask for a refund will be denied.
- Lack of Skills (Prerequisites): You bought an advanced AI, Cybersecurity, Graphic Design course, or complex code script without having the basic technical knowledge required to run it.
- Incompatibility: Your computer, hosting, or software does not meet the clear requirements mentioned on the product page.
- Mistake Purchases: You bought the wrong item but have already downloaded the files to your machine.
4. Chargebacks & Disputes
Honestly, opening a payment dispute or a chargeback with your bank without contacting our support team first is a direct violation of our terms.
⚠️ Actions have consequences: Initiating a forced chargeback will result in the immediate and permanent suspension of your HJ CYBERX account, and you will lose access to all previously purchased digital content and downloadable courses.
How to Request Help or a Refund
Think you qualify for a refund under our 14-days guarantee? Let’s get it sorted. Reach out to our team immediately with the details below.
- Email Us Directly: [email protected]
- Subject Line Format: Refund Request – [Insert Your Order ID]
- What to include: Describe the issue clearly and attach any relevant screenshots of the error.
⏱️ Our support team usually responds within 24–48 hours.